Friday, May 16, 2008

How satisfied my visitors are ? catch their voice


customer satisfaction very important metrics for web analytics, all web analytics tool only
give idea of what visitor is doing on your site. But no tools can give you the real voice
of customer what he want from your web site and will he able to get the result what he want
from side as Your visitors can be your best friends or your worst enemies. By listening
directly to them, you can understand what works, what doesn’t and what it takes to give
them the best possible website experience.

4Q, an Avinash Kaushik and iPerceptions collaboration is a simple, free survey solution,
free means here abosolute free, no condition apply this is words from Avinash Kaushik
that lets you ask these all-important questions to your website visitors, and gives you
real-time, complete access to the results.


To do this right, you need to ask the four most important survey questions:

* How satisfied are my visitors? like what they want and what they getting

* What are my visitors at my website to do? what their aim for visiting my web site

* Are they completing what they set out to do?If not, why not?

* If yes, what did they like best about the online experience?

for informatiom on this watch Avinash video on

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